THAT GIRL co.

Placing an order is simple! Just browse through our collections, pick the items you love, select your preferences, and add them to your cart.

When you're ready, click on the cart icon and follow the instructions to securely check out.

-If you notice any errors in your delivery address after placing your order, please contact us immediately at contact@thatgirlco.com. Our team will make every effort to correct the address within a 12-hour window from the time of notification.

***It's important to inform us of any address changes as soon as possible, as we can only accommodate modifications within the specified 12-hour timeframe. After this period, we regret that we won't be able to make any changes or offer refunds for address errors.***

Thank you for your recent purchase with us. We understand the importance of receiving your items in a timely manner, and we try our best to ship items as fast as we can.. 

All orders are processed within 1-3 business days. We strive to expedite this process to get your items to you as quickly as possible.

We understand the importance of receiving your order in a timely manner, and we strive to provide accurate delivery estimates to our valued customers.

Due to high demand, shipping times may vary. Generally, delivery can take anywhere from 4 to 21 days after processing, depending on your location.

Please note: that while we aim for prompt delivery, shipping times may be subject to change due to factors such as order volume and external logistics. Rest assured, we are dedicated to ensuring that your order reaches you in a timely manner. If you have any specific inquiries about shipping times or need assistance with tracking your order, please don't hesitate to contact our customer support team. We're here to help!

You will receive an email notification with tracking details within 3-5 days after your order has been dispatched. To track your order, simply open our 24/7 help chat, click on “track my order,” and follow the instructions provided.

***If you have not received a tracking number within 7 business days after your order has been confirmed, or if you have any other inquiries regarding your purchase, please do not hesitate to reach out to us. Our dedicated customer support team is available to assist you promptly.***

Your satisfaction is our priority, and we want you to love every purchase from us. We offer a 100% money-back guarantee* on your purchase. If you're not completely satisfied with your order, you have 30 days from the date of purchase to return it to us for a full refund.

To initiate a return, simply send the item back to us at your own expense. Once we receive the product, we will process a full refund of your original purchase amount. Please ensure that you include your name and order number on the returned parcel to expedite the refund process.

If your package is currently in transit, we kindly ask that you wait for it to arrive before initiating a return. Once you have received the package, you can proceed with the return process as outlined above.

*only applies to defective or damaged products.

You have the option to cancel your order without incurring any penalties. However, it is essential to note that cancellation must occur before the shipment of your order.